Privacy Policy

1 Information We Collect

We collect the following categories of personal information:

• • Account Data: Name, email address, phone number, username, profile photo
• • Listing Data: Titles, descriptions, images, prices, and location data you provide when posting ads
• • Usage Data: Pages visited, search queries, clicks, time on site, device type, IP address, browser type
• • Communication Data: Messages sent through our in-app chat system
• • Contact Form Data: Name, email, and message when you contact our support team

2 How We Use Your Information

• • To create and manage your iGo account
• • To display your listings to other users on the platform
• • To enable communication between buyers and sellers
• • To detect and prevent fraud, scams, and prohibited activity
• • To improve platform features, performance, and user experience
• • To send service-related notifications (e.g. listing approved, new message)
• • To comply with our legal obligations under Sri Lankan law

3 Information Sharing

We do not sell your personal data to third parties. We may share data only:

• • With service providers who help us operate the Platform (hosting, analytics, email delivery) under strict data processing agreements
• • With law enforcement or regulatory authorities when required by Sri Lankan law or court order
• • In the event of a merger or acquisition, with appropriate privacy protections maintained

Note: Your listing content (photos, descriptions, price, contact number if provided) is publicly visible to all site visitors by default.

4 ️ Data Retention

We retain your personal data for as long as your account is active. Listings are retained for the duration of their active period plus 12 months. You may request deletion of your account data by contacting us. Some data may be retained for legal compliance purposes up to 7 years.

5 Cookies & Tracking

We use cookies and similar technologies to enhance your experience. See our full Cookie Policy for details. You may manage cookie preferences through your browser settings.

6 Your Rights

Under applicable Sri Lankan data protection principles, you have the right to:

• • Access: Request a copy of the personal data we hold about you
• • Correction: Request correction of inaccurate data
• • Deletion: Request deletion of your account and associated data
• • Objection: Object to certain processing of your data
• • Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact us at ai@igo.lk

7 ️ Data Security

We implement industry-standard technical and organisational measures to protect your data, including SSL encryption, secure database access controls, and regular security audits. However, no system is 100% secure. You are responsible for keeping your account credentials confidential.

8 Third-Party Links

iGo may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9 Children's Privacy

iGo is not intended for use by persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

10 Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance.